Your goal is to make money, isn’t it?. Once you have successfully started your business, the next step is to examine how to grow your business so you work from home to make money and achieve the freedom that you want and deserve. Or you may have bought a franchise or business for sale. Now you need to grow your business.
Growing your business requires that you do the right things at the right time, hence knowing how to manage your priorities is crucial at this stage. Further fundamental knowledge is needed to market your product or service. If no one knows you exist what is the point of having a business. And lastly every small business needs to know that their customers are their greatest assets and the life blood of their business. How do you delight your customers and have them coming back for more of your product or service? This is what you will learn in the Customer Service Module.
Again we have packaged 3 of our 17 sessions into a great introductory 3 in 1 pack. It’s great value!
This small business triple value pack is essential to grow your small business and make money. The ‘Grow Your Business’ pack includes Modules 8, 9 and 10 of our full ‘Business Success Program’.
- Module 8: Customer Service
- Module 9: Market Your Business
- Module 10: Manage Priorities
You can read details about the modules below….
Session 8: Customer Service: “Small business success is ALL about customer service”
True customer service must be an inherent part of your value system. The first step in understanding true customer service is to acknowledge that your business does not exist without customers. Customers help you achieve your goals. If you don’t genuinely believe that your customers deserve the best and you will not compromise, you won’t be able to build a strong and sustainable customer base. Customers are the life-blood of your business. One happy customer generates 6 more customers for your small business.
By completing this module, you will be able to learn how to:
- Exceed customer expectations and WOW them with your service
- Be responsive to customers
- Build lifetime relationships with customers
- Continuously improve your customer service
Work towards a ‘Zero complaint’ culture of customer service.
Session 9: Marketing: 60 ideas for 60 days
Marketing requires consistent planning and communication to your customers. Marketing is a way of thinking. The question always must be- “What does my customer want from my business and me? Marketing is a journey that starts from an idea that you have to a service or product you actually deliver to your customers.
This ‘Start a Small Business’ module will help you to build a sustainable, successful, money-making business through effective low-cost marketing strategies. It will enable you to:
- Learn practical tools for promoting you products or services
- Plan a structured 60-day marketing campaign
Session 10: Manage priorities: “Doing the right things in the right order every day for the next 60 days’
When you have decided to set up a new business, you really have no time to waste. Every hour becomes precious. Every action counts. As business entrepreneurs say- ‘Do the right things, don’t just do things right”. For example, if you spend 4 hours of your 9-hour day perfecting your shop lay-out, or polishing your equipment, instead of following up leads from your previous job, your priorities are not right. Polishing and re-polishing your equipment, or stacking and re-stacking your shelves because you like perfection, is generating neither customers nor money.
The reason why this ‘Start a Small Business’ module is important is because it will teach you how to make the best use of your valuable time. The question you should be asking yourself everyday is’ “What is the most important use of my time in regards to generating money or customers today? Your response to this question should help you to prioritise what you should do on that day.
As a result of completing this ‘Start a Small Business’ module, you will:
- Learn key productivity habits
- Learn how to set priorities on their time
- Learn about focus
- Brainstorm all the things you will need to do over the next 60 days
- Complete a 60-day written ‘Action Plan’ for the next two months (so you are up and running within 60 days). You can use the ‘Business Plan’ and ‘Marketing’ modules to help you prioritise your ‘Action Plan’
Do our full ‘Start a Small Business‘ program, make money, make your time count and achieve your dream of a successful small business.
Start a full Small Business course today! Start a business, work from home or buy a franchise or business for sale and make money.
Or do the above ‘Grow your business’ modules by clicking below: